Privacy Policy

1. Introduction

Welcome to HolidayIstan, operated by Thermal Holidays Ltd. ("we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book tours, cruises, transfers, or other services
• Contact us via email, phone, or our contact form
• Subscribe to newsletters or promotional communications
• Participate in surveys or provide feedback

The information we collect may include your name, email address, phone number, passport details (for visa services), payment information, and travel preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your bookings
• To communicate with you about your reservations
• To provide customer support and respond to inquiries
• To send booking confirmations, reminders, and travel updates
• To improve our website, products, and services
• To comply with legal obligations and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers — local tour operators, transfer companies, and hotels necessary to fulfil your booking
• Payment processors — to securely process your transactions
• Legal authorities — when required by law or to protect our rights

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@holidayistan.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for 7 years for accounting and legal purposes.

9. International Transfers

As a UK-registered company providing services in Turkey, your data may be transferred between the United Kingdom and Turkey. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: