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Yes, we offer complimentary hotel pickup and drop-off for most of our tours if your hotel is located in central Istanbul. For hotels in outlying areas, an additional fee may apply. The pickup details will be confirmed when you book your tour.

For most of our tours and services, you can cancel up to 24 hours before the scheduled experience and receive a full refund. Some premium services and private tours may have different cancellation terms, which will be clearly stated during the booking process.

Absolutely! We specialize in creating customized experiences based on your interests, schedule, and preferences. Whether you'd like a private version of one of our regular tours or a completely custom itinerary, our team can design the perfect Istanbul experience for you.

Our guides are proficient in multiple languages. We regularly offer tours in English, Turkish, German, French, Spanish, Italian, Russian, and Arabic. If you require a guide for a different language, please contact us in advance, and we'll do our best to accommodate your needs.

We highly recommend booking tours in advance, especially during the peak tourist season (April-October). While we try to accommodate last-minute bookings when possible, advanced reservations guarantee your spot and allow us to provide you with the best possible experience.